The SynergyMail Anti-Spam Policy

Updated 22 February 2008

At SynergyMail, we are aware of our responsibilities as a good Internet citizen and are dedicated to protecting the privacy rights of other Internet citizens. We vigorously oppose the sending of unsolicited e-mail (SPAM) and have made every effort within our power to discourage and prohibit the sending of SPAM.

SynergyMail does not allow anyone to use our products or services for the purpose of sending SPAM. We have and will continue to refuse business from known spammers. If a current SynergyMail customer uses our products or services for the purposes of spamming anyone, their product license and/or service contract will be voided immediately without refund.

We are highly sensitive to the privacy of each of the subscribers on the lists that we host and will not make their name, address, or any other information that they have provided us available to anyone without the subscriber's express permission. We require that each message sent out includes an easy way for the subscriber to remove themselves via an unsubscribe link. If a recipient calls our offices and requests to be manually removed from a customer's list, we will manually unsubscribe the recipient from your account.

SynergyMail may determine at its sole discretion whether a customer is SPAMMING. There are a number of factors SynergyMail uses to determine whether a customer is spamming, including, but not limited to: complaints sent to abuse report addresses, SpamCop reports, complaints sent to any of SynergyMail's upstream providers, and evaluating a customer's mass e-mail statistics and recipient addresses.

Decisions made by SynergyMail personnel regarding a customer's use of SynergyMail are final.

Definition of Spam

SPAM is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via e-mail without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is SPAM.

Examples of SPAM

What is not SPAM

If you have any questions about our Anti-Spam Policy, or if you want to report spamming activity by one of our customers, please contact our Anti-Spam advocate, Steve Nelson at :

Postal Address

Suite 302
28 Margaret St
Sydney NSW 2000


+61 2 8188 5959


Not Sure Where You Stand with SPAM?